This Healthcare Office Assistant program includes office skills specific to the healthcare industry as well as terminology and procedures. It also includes a practicum to provide an opportunity to use your knowledge in a real work setting.
Healthcare Office Skills & Procedures
• Telephone Techniques & Filing Systems
• Scheduling
• Code of Ethics & Confidentiality
• Medico Legal
• Psychology of Patients Needs
• Patients, Colleagues & Communications
• Office Equipment
• Healthcare Insurance
• Clinical Records
• Vital Signs & Standard Precautions
Medical Office Skills
• Medical Terminology
• Medical Transcription & Typing Skills
• Medical Billing Terminology
• Dental Office Skills
• Dental Terminology
• Dental Procedures
• Dental Insurance and Billing
Pharmacy Assistant Skills
• History of Pharmacy & Interpretation of Prescriptions
• Medication Handling
• Receiving and storing
• Pharmacy Procedures
Computer & Administrative Skills
• Introduction to Technology & Keyboarding
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft Access
• Business Communications
Job Search Skills
Practicum
First Aid & CPR
Workplace Hazardous Materials Information Systems (WHMIS)