Social Services & Community Support Worker

This is an entry-level course to introduce students to computers, technology, the internet, and Microsoft Windows. Students will also be introduced to correct keyboarding techniques.

The objective of this course is to introduce students to the basic commands,  functions, and capabilities of MS Word. It is designed for computer users who are new to word processing.

The main objective of this course is to introduce students to the basic commands,  functions, and capabilities of Microsoft Excel Level 1. It is designed for computer users who are new to spreadsheets.

This course is designed to prepare students to think critically and carefully evaluate the best course of action in ethically challenging situations in social services. Emphasis is placed on the influence of a client and a support worker’s beliefs/values/attitudes in analytical decision-making. Other topics include the principles of ethical practice in social services, steps in ethical decision-making, values and diversity in counseling, relationship issues, and ethical dilemmas.

This course introduces students to the various theoretical perspectives, all of which attempt to explain the dynamics of human behavior. Psychological concepts pertaining to human development, emotions, and social behavior will be explored.

This course aims to broaden the student’s understanding of addiction – from development, categories, and its sequelae on vulnerable people. Key points such as theories, interventions, treatment options, the biopsychosocial model of addiction, and the trans-theoretical model of change will be explored.

This course is designed to enlighten students on the most common type of psychiatric condition that can affect vulnerable populations. Various signs of mental illness will be discussed, increasing the ability of students to pinpoint them. Students will be oriented on the basic use of the DSM-V  in the classification of mental illness.

Possessing strong theoretical knowledge is incomplete without knowing what are the pressing issues and concerns of individuals who are perceived as clients of social services. At-risk populations include  (but are not limited to) the homeless,  LGBTQ+, and refugees/immigrants, to name a few.

The social services sector values human connection & interpersonal communication. This course is designed to teach students invaluable skills & techniques that are essential in working with clients. Role-playing exercises are integrated to encourage students to practice what they learned.

Uncovering a client’s circumstances leading to a crisis and working towards addressing these concerns is central to client work. Skills such as organizing client information, creating & prioritizing problem lists are emphasized.

This course is designed to increase a student’s familiarity with the different resources in the social service sector that can be utilized for the client’s benefit.

Social service workers are expected to be competent in client interaction and documentation. Accuracy, attention to detail, and proper syntax will be covered. 

Social service work is a physically and psychologically demanding career and burnout can drastically impair a support worker’s ability to stay competent. Signs,  symptoms, phases, and adverse effects of burnout will be discussed, as well as preventive measures that can be taken to mitigate risk.

This course will provide students with the opportunity to understand apply communication skills and appropriate language for and in the industry of social services and community services. Delving in the Social Services Sector it is imperative students utilize technology and pair that basic knowledge with consistent and effective communication skills.

This course will provide opportunities for industry certificate workshops like First Aid &CPR, WHMIS, Non-Violent Crisis Intervention, and Suicide Prevention.

This course is to assist students as they prepare for the transition from post-secondary education to the world of work or, in the case of those re-training for a new career,  to introduce students to their new area of employment. Practicums offer students real-world experience in the field they have chosen,  provide invaluable access to the hosts’  knowledge and expertise, and enable students to network with potential employers and future colleagues.

Strong communication skills, empathy, patience, and problem-solving are key. You need to build trust, listen carefully, and respond with care.

Yes. The program provides opportunities for industry-recognized certifications. These include First Aid & CPR, Non-Violent Crisis Intervention, and Suicide Prevention. 

Yes, the field is in high demand across Canada. An aging population, along with rising mental health needs and immigration, drives a consistent need for trained professionals. Most provinces show a positive job outlook for this field.

No. You do not need prior experience to enroll. The program is designed to equip you with the knowledge and skills necessary to launch a career in this field.

Community support workers work in a variety of settings. They find employment in group homes, community centers, schools, and non-profit organizations. They also work in shelters, hospitals, and addiction or rehabilitation facilities.

Yes. With experience, community support workers can assume greater responsibilities, specialize in specific areas of practice, or pursue further education to expand their career options.