Operations Management Diploma 

This course focuses on the context of accounting and the use of accounting information for decision making, planning, and control. It will examine how managers can utilize the tools of economics, forecasting, accounting/finance, and decision theory to aid in these critical decisions. The course will consider how differences and changes in the internal operating conditions and in the external political-economic environment can affect a manager’s resource allocation decisions. Topics include incremental analysis, short- and long-run decision-making and financial analysis.

Designed to give non-accounting majors an appreciation of the uses and limitations of cost and managerial accounting in the decision-making processes of an organization. Emphasis will be placed on identifying the relevance of this discipline to other functional areas: capital budgeting, production planning, cost minimization, contribution maximization, pricing and marketing policies. Concepts will be related to both manufacturing and knowledge-based, service business environments. Students will study a variety of analytical techniques that can be applied to financial and operational data to support management decisions.

This course introduces fundamental concepts in business statistics, beginning with data collection, sampling methods, and the classification and presentation of data using graphical and numerical techniques. Covers descriptive statistics, including measures of central tendency and variability. Develops foundational probability concepts and explores discrete and continuous random variables, including common distributions such as the normal distribution and the central limit theorem. The course also introduces inferential statistics, including confidence intervals and hypothesis testing for one and two populations, as well as applications such as chi-square analysis, analysis of variance (ANOVA), and simple linear regression and correlation. Emphasis is placed on practical interpretation and application of statistical methods in business contexts.

This course concentrates on more sophisticated forms of written communication: the job application, package, indirect correspondence, and reports. The course might also include modules on, graphics, questionnaires, telephone techniques, and organizing and running meetings.

Educates the student on the importance of managing operations across all industries by presenting the fundamentals in productivity improvement based on systematic, scientific problem-solving methods. Includes economic feasibility, recording techniques, assembly and analysis of data, critical examination, the development and selection of alternative solutions. Case materials explore applications to manufacturing, warehouse, office, materials management and general management.

Organizational behaviour and management principles study the factors necessary to build high performing teams and organizations. In this course students develop an understanding of how individual and team behaviours impact the effective operation of organizations. The concepts and frameworks discussed in this course form the building blocks of successful organizational development, leadership, and management. Key areas of learning include organizational culture, individual factors including personality, attitudes, perception, motivation, communication, and team dynamics. The course also includes organizational structure and design, decision making, an introduction to leadership development, and management functions including systems, controlling, planning, power and politics. Learning modalities include individual and group assignments, case studies, and an industry-based research project. Critical thinking is an outcome of the applied learning modalities.

This course explores the principles and practices of Operations Management through the lens of strategic thinking. Students will learn how effective strategy shapes operational success by diagnosing challenges, identifying critical issues, and developing coherent responses. The course emphasizes analyzing both external and internal environments to uncover opportunities, threats, and sources of competitive advantage. Learners will apply key strategic frameworks such as Porter’s Five Forces, the resource-based view, and the value chain to formulate business-level and corporate-level strategies. Through case discussions and applied exercises, students will evaluate strategic options and recommend plans that balance growth, profitability, and risk. The course also focuses on developing actionable implementation plans that align resources and capabilities with strategic objectives, while assessing the ethical and social implications of strategic and operational decisions in today’s dynamic business environment.

This explores contemporary operations management through the lens of digital transformation and human-centered strategy. Students examine how advanced technologies. The course emphasizes the design of data-driven strategies, leveraging predictive analytics and contextual technologies to create personalized, value-driven experiences. Learners will develop agile, transmedia plans that integrate multiple operational channels while exploring emerging models. Ethical considerations, corporate activism, and responsible innovation are critically analyzed to ensure alignment between technological advancement and human values.

This course guides students through the process of identifying a viable business idea and transforming it into a complete, practical business plan. Students will explore opportunity recognition, business models, market research, planning principles, and the key elements of a new venture proposal, including operations, marketing, organizational structure, and financial planning.

Through lectures, guided discussions, case examples, and hands-on plan development, students will apply entrepreneurial concepts to a real or simulated business venture. By the end of the course, students will have assembled a professionally organized business plan and strengthened the skills needed to evaluate ideas, communicate value, and prepare for launch, financing, or further development of a small business.

This course presents to Operations Management students a systematic approach to process and productivity improvement within a continuous process improvement context. An emphasis will be placed on team problem solving approaches and the development of teamwork skills. The student, working in learning teams, will apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto’s Law, activity sampling, process mapping, multiple activity charting, check sheets, histograms, Ishikawa diagrams, critical examination, creativity techniques, cost benefit analysis, multiple-criteria evaluation matrix and implementation strategies.

This course introduces students to the philosophy and practice of lean thinking and continuous improvement within modern organizations. Students will explore how industry-leading organizations eliminate waste, optimize workflows, and cultivate a culture of relentless improvement.

This course examines how organizations design, manage, and continuously improve their operations through strategic thinking and the intelligent deployment of technology Through case analyses, industry examples, and team-based projects, students will develop the analytical skills and strategic judgment needed to evaluate trade-offs, navigate uncertainty, and design operations that are resilient, sustainable, and aligned with organizational purposes.

This course equips students with the legal and ethical literacy essential for responsible operations and supply chain management. Through the lens of contract law, tort law, and international trade regulation, students examine the legal obligations that shape every stage of the supply chain from supplier selection and procurement contracts to production standards, logistics, and end-of-life product considerations.

Covers the key elements of quality management in both manufacturing and service organizations. Topics include meaning of quality, TQM strategy, cost of quality, ISO 9000 and HACCP standards, voice of the customer, design for quality, vendor management systems, quality plans, SPC and control charts.

A necessary skill set in today’s world – designed for those involved in, or associated with labour relations as management or union. Covers the collective bargaining process and day-to-day contract administration. Related laws, typical contract clauses, grievance procedures, responsibilities of the supervisor and the shop steward, and current activities in the labour relations field. Students will learn to approach their responsibilities for matters covered by collective agreements with more confidence and expertise.

Sustainability is a critical issue for operations. Resource scarcity as well as increasing regulatory and consumer demand present a significant challenge for business. Operations professionals require a clear understanding of these business issues to respond and adapt.

Yes, you can join this program even if you have no previous experience. It is designed to provide you with the foundational knowledge and practical skills needed to start a career in operations management.

The demand for operations management professionals in Canada is strong and growing. As companies focus on improving efficiency and performance, skilled professionals in this field remain highly valued.

They work on solving issues such as process inefficiencies, delays, cost reduction, and resource management. Their goal is to improve productivity and ensure operations run smoothly.

Graduates can work in industries like manufacturing, retail, logistics, healthcare, and technology. Opportunities are strong across all industries because every business depends on efficient operations.

Yes, the program focuses on practical, job-ready skills such as process improvement, lean operations, quality management, and operations strategy skills that are directly applied in real business environments.

Operations management is important because it ensures that businesses run efficiently and effectively. It helps reduce costs, improve productivity, and deliver products and services on time, which is essential for overall success.